VIVEMORA Supplies General Terms and Conditions
1. General
1.1 These Terms and Conditions govern all sales and transactions between VIVEMORA Supplies and its customers.
1.2 By placing an order, the customer agrees to be bound by these Terms and Conditions.
1.3 VIVEMORA Supplies reserves the right to amend these Terms and Conditions at any time without prior notice.
2. Orders
2.1 All orders must be submitted in writing via email or through our official channels.
2.2 Orders are subject to acceptance and availability.
2.3 VIVEMORA Supplies reserves the right to refuse any order without providing a reason.
3. Pricing and Payment
3.1 Prices are listed in Swiss Francs (CHF) and exclude applicable taxes, shipping, and handling fees unless otherwise stated.
3.2 Payment terms are outlined in the invoice and must be adhered to. Late payments may incur interest or penalties.
3.3 VIVEMORA Supplies reserves the right to adjust prices without prior notice due to market conditions or errors.
4. Shipping, Delivery, and Production
4.1 Delivery timelines provided are estimates and not guaranteed.
4.2 Bulk orders will be delivered within 30 days after placing an order to accommodate the production process. However, delivery may be shorter depending on the order’s complexity and production capacity.
4.3 VIVEMORA Supplies is not liable for delays caused by third-party carriers or unforeseen circumstances.
4.4 The customer is responsible for inspecting the goods upon delivery and reporting any damage or discrepancies within 7 days.
5. Returns and Refunds
5.1 Returns are accepted only for defective products or incorrect orders.
5.2 All return requests must be made within 14 days of receiving the order and require prior approval.
5.3 Refunds or replacements will be processed once the returned items are received and inspected.
6. Warranty
6.1 VIVEMORA Supplies warrants that its products are free from manufacturing defects under normal use.
6.2 The warranty period is outlined on the product details, and claims must be made within this period.
6.3 This warranty does not cover damage caused by misuse, improper handling, or modifications.
7. Limitation of Liability
7.1 VIVEMORA Supplies is not liable for any indirect, incidental, or consequential damages arising from the use of its products or services.
7.2 Our liability is limited to the value of the goods purchased.
8. Confidentiality and Privacy
8.1 VIVEMORA Supplies is committed to protecting customer data and privacy in accordance with applicable laws.
8.2 Customer information will not be shared with third parties without consent, except as required by law.
9. Governing Law
9.1 These Terms and Conditions are governed by the laws of Switzerland.
9.2 Any disputes will be resolved exclusively in Swiss courts.
10. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:
Email: info@vivemora.com
Phone: +41796475881

VIVEMORA Supplies Referral Programme Terms & Conditions
Eligibility
• The referral programme is open to existing VIVEMORA Supplies customers with active accounts.
• Referrals must be new customers who have not previously placed an order with VIVEMORA Supplies.
Referral Rewards
• Existing customers will receive a CHF 500 discount on their next order when their referral places their first qualifying order.
• To qualify for the discount, the referred customer’s order must be CHF 1,000 or more (excluding taxes and shipping).
Referral Process
• Referrals must provide the existing customer’s name or referral code at the time of placing their order to qualify.
• The referral discount will be applied to the existing customer’s account only after the referred customer’s order is confirmed and fully paid.
Reward Usage
• The CHF 500 discount is valid for a single order and cannot be split across multiple orders.
• Discounts cannot be redeemed for cash, transferred to another account, or combined with other promotions or offers.
Programme Limitations
• There is no limit to the number of referrals an existing customer can make; however, discounts will be issued per eligible referral.
• VIVEMORA Supplies reserves the right to verify and approve referrals before issuing rewards.
Programme Changes
• VIVEMORA Supplies reserves the right to modify or terminate the referral programme at any time without prior notice.
• Any changes will be communicated via email or our website.
Fraudulent Activity
• Any suspected abuse or fraudulent activity related to the referral programme will result in disqualification and the cancellation of rewards.
Disputes
• In case of disputes regarding referral eligibility or discount application, the decision of VIVEMORA Supplies will be final.
Contact Us
For any questions about the referral programme, please contact us at:
Email: info@vivemora.com
Phone: +41796475881